emails not sending to btinternetjeff lewis live guest today

The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Many have had the same address since they first went online many years ago. 3) Import all of your contacts from your old account to your new one. 23-04-2021 25-08-2021 All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. If everything works fine in webmail, you may need to check your program settings. Here are some answers to help you. 4) Send an email to your main contacts to let them know your new email address. 2. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 15h31. Thanks for the examples that have been provided so far. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). I have it in a notepad file as well if that makes it more readable. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Any ideas? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Re: Emails from btinternet.com addresses not received. mingoslkd, call 11h33 I can send & receive the bt emails using the Samsung mail app. 16h05. 10-07-2019 Announcements, Guides & Community Updates. I am using the Outlook app on a Samsung phone. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). P.S. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I know it exists because I can pick it up on ios and via BT Webmail. However, give yourself enough time to smoothly switch over and you may find it is worth your while. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 13h37, on It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). View cart for details. If not, how do we get a moderator involved? It is they that should investigate why other email providers don't have this problem. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. on For additional information, see the Global Shipping Program. on Thank you, JW. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 19-12-2022 Delays in Emails being delivered can arise from a multitude of reasons. This isn't just a small delay. To start the conversation again, simply Sadly not the same as my experience. It's very annoying and slightly weird. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Many customers find the BT community forum is a great way of getting help. I have exactly the same problem and would love to get a solution. Can I move my BT Email address to another account? Emails from btinternet.com addresses not received. This is NOT 'A solution'. Thank you anyway. Does anybody have any idea how I can resolve this, other than changing ISP. All postings and use of the content on this site are subject to the. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. The other two people that are having the same problem are using Samsungs, but haven't said which model. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". If I go into iCloud web page, then I can send and receive as normal. Has anyone experienced this problem. The article below can help if you do not have any other user account to test with. 26-08-2021 iPad is working ok. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Unfortunately, it did not work. ), on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Hopefully, we can get this resolved quickly. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Anyone else experiencing the same issues? BT L1 agent wasn't able to resolve and it has been passed to their email support team. Those who wish to hold on to their email account just have to log in from time to time to keep it active. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Have you had the chance to try the steps in the article below? I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I exited and restarted Mail and was then able to send emails again. on I have entered the SMTP and IMAP details correctly but it still won't send. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I can take the same message and copy it into gmail and send from there and it gets through with no problem. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. This started suddenly about 5 or 6 weeks ago. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 16h34. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. So, I did checked around it seems that smtp is not working. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 23-04-2021 Today all of our emails addresses would receive, but not send. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. The accounts work on BT Webmail, both to receive and send. Various errors messages. - last edited on Surface mail is also available; please e-mail us for . I expect that they are simply burying their heads in the sand and do not look at all. Sky allows former customers to keep their email account free of charge and indefinitely. I changed "Authentication" to "Password" and clicked on "Save". We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 19h32. I can take the same message and copy it into gmail and send from there and it gets through with no problem. If yes, we recommend that you check if the issue persists while on safe mode. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter I consistently receive this warning: whenever I try. At my age, I just don't have the energy to set up a new email address and tell everyone.'. 14-07-2019 on Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 17h25. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on 19-12-2022 Thank you for your follow up. on Virgin Media says email accounts are only available to current customers. 10-07-2019 Apple disclaims any and all liability for the acts, Copyright 1995-2023 eBay Inc. All Rights Reserved. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. on 3 users liked/thanked this post: Surely other services would similarly suffer. Last Thursday, I stopped receiving email from my @btinternet.com account. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 20h33 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). We have received reports that emails to btinternet.com email addresses are being blocked. 15h27, on Looking through previous posts I see this has been a regular problem. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. - edited Your post does not go to BT. Sending or receiving email. Can send emails fine from any other account. Looks like no ones replied in a while. I also feel slightly better I am not alone. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. How can we as customers get BTs attention and ensure that there is a fix? Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 23-04-2021 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. You can usually find the option to redirect in the inbox settings of your old email account. Ive also tried not using advanced settings at all with exactly the same results as described above. 17h33. We have received reports that emails to btinternet.comemail addresses are being blocked. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Sorry but how do I PM you, and what details do you need? Send yourself a test email. This was a pain, but I went along with it or else I couldnt use email. Gmail and Outlook are two of the most popular. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. RobbieMac. Thanks for your reply, Townman and thanks to Anne too. For those that aren't arriving, things obviously get a little more involved. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Don't forget online banking, streaming services and social media accounts. Not receiving @btinternet email. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. What does this mean? Problems with email. on I spoke too soon. You can send and receive messages, but not actively manage the account. 26-08-2021 I've got a "failed delivery message". Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 2 users liked/thanked this post: 09-07-2019 19-12-2022 BT internet email problem Hi. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. We understand that you are experiencing issues sending emails. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Go back to: Email help. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. So hardly time for a timeout to have occurred. Though any rejection on our side should be returned back to the sender as a bounce. 'All of my contacts have it. This amount is subject to change until you make payment. This morning I clicked on the email icon on my phone and was again asked to login. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. My email is not sending from my iMac (iCloud). on BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. We appreciate you reaching out to us about Mail. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Email headers can be found by looking at the email item's properties. 1) Set up an email address with a free service. 23-04-2021 Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Thanks Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Something went wrong. 26-08-2021 6h00. You can link any BT email address to another broadband or Premium email billing account. 13h52. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. While members are not getting emails, they do appear as posts on the Google Groups page. 14h17, on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! There'll likely be four of these, two from BT servers and two from Plusnet servers. I cannot find an obvious way of asking bt about this! After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. You can send and receive messages, but not actively manage the account. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. on Thanks for the super fast analysis and reply. Our Gmail accounts work on all our devices. on Page 1 of 2 1 2 Last I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. We shall never know, but fingers are firmly crossed that the service will return to normal. About 4 days letter I get a reply saying the message could not be delivered. This has made me want to look a bit further and so I found the Community. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Email: timforrester@btinternet.com. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Go through and update your details for each one with your new email address. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. . It might be worth changing your SMTP port to see if that helps. . 6) Make a list of all of the accounts and logins that are linked to your old email address. The account I am using is Gmail (the google mail). After some trial and error I found that btinternet was objecting to my "signature" containing a link. 15h33. Delays in Emails being delivered can arise from a multitude of reasons. I cannot send even the simplest of messages this morning. for DISH Protect Silver unless you call to cancel. By 21h18, I have got my email working again. BT Email - best practices for postmasters and senders of email. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Yesterday, I managed to contact BT via webchat. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 26-08-2021 Incoming mail works, but unable to send anything. Just one other thing that might be relevant. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. The problem is also affected by the addressee. By posting your comment you agree to the house rules, The comments below have not been moderated, By Why cant my email address have BT.com in the display name? I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Announcements, Guides & Community Updates. Townman, Gandalf, anneoconnor. A forum where Apple customers help each other with their products. Have you had the chance to check if the issue persists on a different user account? Maybe that's the issue, although there has been no problem up until yesterday. BT allows former customers to access a basic form of their email account for free. 20h31, on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Comic should be in the grade given in the listing title. Any suggestions please, User profile for user: ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? That helps us fund This Is Money, and keep it free to use. Log out of your email account then, Using an email program? I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. What does this mean? I've got a "failed delivery message". Rachel Rickard Straus, Financial Mail On Sunday The problem usually resolves its self in a day or two. Customer: replied 2 years ago. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Oops. This amount is subject to change until you make payment. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. BT need to deal with this at a high level, NOT an individual user's account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. The whole ISP domain is blocked. 19h39. After 3 years, then-current everyday prices for all services apply. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 9h25 So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 13-07-2019 on Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 14h00, on That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. , updated These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. No disrespect intended as your advice is probably based on years of experience of BTs service! only. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and If you're having problems, try logging in to webmail. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 14-07-2019 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. A workaround would be to use another SMTP - for example gmail if you have a google account. 10h38 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I can receive emails. I then asked them to login to BT webmail and send me another email and that one came through straight away. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Switching email address if you have never done so before can feel like a daunting task. (The fix did not work until I had quit Mail and relaunched it. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 14h08. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Townman, Gandalf. 15h31. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Its probably not directly relevant to your problem, but who knows with Apple!! This will work as long as your old email account is still active. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I can send test messages to my iCloud e-mail but not other addresses. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. One further piece of information. Accounts that are inactive for six months . Go back to . At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I consistently receive this warning:whenever I try.

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