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Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. I will never use Stubhub again. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I am not good at technology. The court ordered the company to refund customers if the event was canceled and refund them in full. Either take their alternative or take a refund. The suit was filed in error, according to the plaintiff. The NHL postponed its season on March 12 in the massive wave of. I am not paying for this $500 nonsense. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. He has prosecuted a variety of consumer protection and complex employment cases. The complaint was reportedly filed by a Wisconsin man named. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. I was a part of this fiascoplease add me. "If you have tickets to a show that is postponed, you will be able to select your refund . If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Looking for a class action lawsuit in Nebraska. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. The Court in charge of this case still has to decide whether to approve the Settlement. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. StubHub went a step further and simply halted cash refunds altogether. At the time of this writing, nothing has been proven in court. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Required fields are marked *. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. BOSTON . Let us know in the comments! The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. I no longer have that card either and was concerned about that as well. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. 01-21-2022 10:07 AM. A link has directed you to this review. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. I only hear that events will be cancelled if there are not enough performers. But the company does not need to comply with the law to avoid liability. In April, when the suit was filed, MLB had . StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. I listed tickets on StubHub, which I had done on multiple occasions. ADD ME PLEASE! 2023 The Hollywood Reporter, LLC. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. I was denied my request for a refund. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. CEO Baker is just another crook collecting money he never earned. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. I still have tickets for myself for that Gabriel Iglesias show. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. I had to spend hours on the phone with StubHub just to get them to do their job. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. They sent me tickets for a baseball game on the wrong day. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. No refund or voucher has been offered. The law required StubHub to refund all eligible buyers before May 3, 2021. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Further, the voucher never came through! Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Shortly after, in May, StubHub . Their customer service is useless and brain dead. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. 12/29/2022. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. StunHub has to be the worst company in the history of companies for customer service. The U.S. Save my name, email, and website in this browser for the next time I comment. Its location on this page may change next time you visit. Read more here: Camp Lejeune Lawsuit Claims. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. It is ridiculous. Ticketholders brought a lawsuit against the company, demanding that they get cash . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Deadline: May 17, 2022. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. If a show is canceled, with no new date, then they will. I purchased OHL tickets the day before the game. Copyright 2022 Consumers Unified LLC. Mobile app: Subscribe for full access to The Hollywood Reporter. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Many events this past month were canceled. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. NEWS. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Got my money back through my bank investigation. Combined with viagogo, we now span 90+ countries around the world. It is the world's largest ticket marketplace. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Then he retracted, saying that there doesn't seem to be any tickets left for the game. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Last Updated on May 5, 2021 by Dave Clark. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. I was informed they could not secure the tickets from the seller. I bought my tickets under a much different safety expectation. I patiently called Stubhub over multiple phone calls and followed all of their instructions. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. I have not received any information on recovery of my money yet. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. . I was offered alternative tickets. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. This time Stubhub claims they sold tickets and sent me email to transfer tickets. The company reportedlydoesnt have enough liquidity to honour these requests though. The suit explains how StubHub has changed its. Ive used Stubhub for over 4,000 transactions. This is not a solicitation from a lawyer. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. And the beat goes on. Still no luck. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Id like my money back! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. They're upset StubHub is refusing. Thank you, you have successfully subscribed to our newsletter! The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. However, you've agreed to the terms and conditions of Stubhubs sale policy. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. It was also worth 120% of the original order price. Get the latest news on COVID-19 delivered to you. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. My husband and I bought concert tickets as a Christmas present to each other. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. I am disputing through PayPal. They sell you things they don't actually own and if there's an error, too bad for you. Please add me. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. With the complete shutdown of large gatherings, countless businesses are being impacted. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Required fields are marked *. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. For Daddario, that price was $6,200. In this . They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. A California class-action lawsuit has been filed against the ticketing site StubHub. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Share this with everyone please!!!! Please be patient. According to the complaint, such was the case until the coronavirus pandemic became the new reality. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Unsubscribe easily. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I deleted my account. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I chose CC. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. It also points to a recent spike in e-ticket sales, which increased ticket prices. The users allege breach of contract and violations of various California consumer protection statutes. Read our Newswire Disclaimer. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Prices may be higher or lower than face value. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Paul Sawers / VentureBeat . The company is accused of failing to resolve complaints from tens of thousands of customers. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). We'll email you when an event is canceled. They too should be held accountable. I had to do all the work, not them. Re: adele show refund. StubHub has not responded to the lawsuit. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Para una notificacin en Espaol, haga clic AQU. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Despite the alleged deception, the company's policies did not reflect the actual . The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Your email address will not be published. If you would prefer a cash refund, simply . If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Unfortunately, the seller never came through with the e-mail transfer. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Well start sending you the news you need delivered straight to you. status of any class action settlement claim. Sep 15, 2021, 1:28 PM. However, it will likely face a significant amount of litigation. If the other driver has minimum liability coverage, can I still sue them? The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. They never followed up. The court is expected to rule in favor of the plaintiffs at the end of the year. Please download the PDF to view it: Download PDF. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. StubHub has my $253 for tickets I sold. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events.

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