hubspot crm review

Each offers more advanced options than the last, such as search engine optimization (SEO), A/B testing, and custom event triggers, but the advancements come with an increase in price. HubSpot CRM includes free versions of the Marketing Hub, Sales Hub, and Service Hub products. Bottom Line HubSpot CRM is one of the more innovative CRM providers we've seen. It's built a reputation as an innovator in areas like marketing automation, social media campaign management, and now it focuses on customer relationship management (CRM). HubSpot is a relatively intuitive CRM platform to use for the first time. To learn more about trends in the business world, HubSpot offers e-books and guides on its website, so users can be in-the-know about their industries. This CRM is considered easy to navigate and provides real-time information about your sales pipeline, so you’ll always know how your team is performing. If you’re looking for advanced marketing automation features, check out our HubSpot review here. If you think you’ll need the more advanced features that come with a paid version and depending on the number of users, Agile may provide a better value. 2 rated Best CRM of 2020, tying with Pipedrive. HubSpot makes its profit from paid add-ons that extend functionality. for Microsoft DOS) that I actually … Gadjo’s work has appeared globally in various print and online publications including MacWorld Canada, PCWorld Canada, ITBusiness.ca, WhatsYourTech.ca, The Calgary Herald, The Toronto Star, and Metro News. Agile offers features that HubSpot does not, such as product catalogs, quotes, proposals, survey management, and territory management. It offers outstanding email and calendar integration and removes a lot of the tedious data entry and management that some CRMs require to get up and running. On the other hand, HubSpot offers far more app integrations than Apptivo; it integrates with helpful apps like SurveyMonkey and Shopify. The HubSpot marketing software provides the benefits of the free CRM, in addition to a set of features specific to marketing. Molly K. McLaughlin is a New York-based writer and editor with more than a decade of experience covering technology. 645 in-depth HubSpot CRM reviews and ratings of pros/cons, pricing, features and more. Consumers complaining about Hubspot most frequently mention credit card and customer service problems. Next to the Contacts tab is the Companies tab, followed by Deals. On the Deals tab, there's a pipeline view along the top, where you can see how many deals are in each stage. HubSpot CRM's unique freemium approach, which means it offers the core CRM features for free with add-on features optional, makes it an accessible and enticing option for SMBs. The HubSpot platform is centred around the concept of "inbound" … More information about our 360 Reviews methodology for evaluating CRM software is available here. Like the Marketing and Sales Hubs, the Service Hub offers three different plans. Also, under the Resources tab of the website, you’ll find a section of e-books and guides that detail various aspects of running an online business, such as how to create a social media calendar and how to determine key business metrics using an online customer service metrics calculator. The free plan also includes one deal pipeline and one team (aka department) per account. If you’re having trouble choosing one specific hub, you can opt to bundle the services across the Marketing, Sales, Service, and CMS Hubs into one Growth Suite package. HubSpot is a good CRM system because it helps streamline a business’ sales and customer information and allows all employees to work together within one program. HubSpot CRM vs. Salesforce Cloud Lightning Professional: Which One Is Best For Your SMB? You can also customize a bundle, so you can pick and choose different services from each hub. From there, you can choose to add more features via upgrading into the Marketing, Sales, Service, or CMS Hubs. Gadjo has covered various aspects of technology including smartphones, laptops, business solutions, and app ecosystems. For example, users can test up to five page variations at a time, create two brand domains, scan for performance errors across the website, restrict certain web pages to paying customers, and partition specific aspects of the website so employees can only update portions relevant to them. Ranked #2 in Best CRM Softwares of 2020 (tie)Ranked #1 in Best Free CRM Softwares of 2020. With smart notifications, HubSpot CRM will analyze your sales activities from the last 24 hours and make recommendations related to leads and activities. An overview: HubSpot CRM The first thing to know about HubSpot is that their CRM is free to try. With Prospects, HubSpot CRM can reveal which companies are visiting your website and which pages they are engaging with most. This allows for smooth transitions of assignments and provides a consistent, easy-to-understand method of feedback. HubSpot and Agile mainly help small and medium businesses. HubSpot CRM automatically logs these calls, and you can optionally record them. Email integration is a nice feature, as you can get a lot of CRM-related work done right from your inbox. You may unsubscribe from the newsletters at any time. HubSpot's CRM isn't as robust as other platforms, but it is also free. If you're new to CRM and already use HubSpot's marketing or sales software, then HubSpot CRM is a fine choice as a natrual addition to your sales and CRM solutions stack. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis, LLC and may not be used by third parties without explicit permission. HubSpot is a good value because it offers a free version rather than just a free trial; this means there is the option to use the basic version of HubSpot forever without paying a dime. However, larger businesses that need more advanced tools than what the free HubSpot CRM, or even paid HubSpot plans, offers might want to consider different CRM companies. Aimed at small businesses, the platform has a freemium model as well as a range of add-ons. Best Professionally Installed Home Security Systems of 2020, Best Satellite Internet Providers of 2021, Cheapest Internet Service Providers of 2021, Best Identity Theft Protection Services of 2020, Ranked #2 in Best CRM Softwares of 2020 (tie), Ranked #1 in Best Free CRM Softwares of 2020, Best Small Business Credit Card Processing Companies, California Do Not Sell My Personal Information Request. With … Both offer a free plan however, the cheapest paid-for version of HubSpot costs $40 per month for two users (for its sales-focused CRM) while the cheapest version of Agile is only $8.99 per user, per month for a starter subscription or $29.99 per user, per month for a regular subscription. However, many people do decide to pay for HubSpot plans because more money means access to more advanced features, such as additional contacts. HubSpot CRM has got a decently designed user interface (UI); and it integrates well with other HubSpot products. HubSpot CRM review 2020 Please note that some of the links below are affiliate links and at no additional cost to you, we’ll earn a commission When HubSpot released their free CRM (Customer Relationship … Hubspot has a consumer rating of 1.69 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. It keeps your contacts in one centralized, customizable database. HubSpot’s standard CRM plan is free. Unfortunately, if you’re only using the free version of this CRM tool, you won’t have as many support options. If you visit the Contact Us section of the HubSpot website, you’ll find there are a few avenues you can pursue to get help with the software. The Professional service plan allows five users, costs $320 per month ($40 per month per additional user) and has a one-time required onboarding fee of $500 (though HubSpot does occasionally offer discounts for this fee). HubSpot is generally considered easier to use, but Salesforce has more customization methods to make your business flow your own. Salesforce also has thousands of apps available through its AppExchange and may be better for larger companies. You can customize the rows and columns of the list view, choosing from in-software options or creating new properties. HubSpot also provides professional training services, including Inbound Consulting, Technical Consulting, Migration Services, and Classroom Training. To increase beyond five users will cost $100 per additional user. HubSpot is a CRM platform that was founded in 2005 by two MIT graduates, Brian Halligan and Dharmesh Shah. HubSpot representatives can help design your onboarding plan to best fit your business model. Features include lead generation tools, web forms, live chat and bots, advertising tools, and helpdesk tools. This cloud-based CRM solution offers a wealth of free tools as well as paid subscriptions. The Professional plan includes 33 hours per user per month of calling, in addition to everything in the starter package. The Starter plan in the Service Hub costs $40 for two users. You can follow him on Twitter @gadjosevilla, connect with him on LinkedIn, or email him at, How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, Read Salesforce Sales Cloud Lightning Professional Review, Salesforce Sales Cloud Lightning Professional. With this feature, users can make calls directly from a web browser with the option to record them. The fellow MIT graduates created the company based on the idea that most customers want to make educated purchases and decisions, so it’s important for HubSpot to help educate them. It also adds automated workflows, predictive lead scoring, smart notifications, unlimited deal pipelines, unlimited teams, shared filters, products, a custom report builder, a custom dashboard for each account, and Salesforce integration. However, it trails our Editors' Choice winners Apptivo CRM and Zoho CRM, mainly due to a lack of feature depth and a few other rough spots. Apptivo has some features that HubSpot does not offer, such as internal chat integration, mobile access, and territory management. This feature is part of HubSpot CRM's goal of reducing repetitive tasks for users. HubSpot CRM walks you through the import process, ensuring that everything is formatted properly and helping you map fields. It comes with online support only. Because of HubSpot’s all-in-one business offerings and cloud-based services, all employees can work off the same system. Learn more in our Salesforce review here. When you connect it to your email account, a HubSpot CRM window appears to the right of your inbox, showing contextual information from the software. HubSpot and Salesforce offer similar features, but are geared toward different audiences. Sales Hub plans each include a limited number of users that can be increased for an additional fee. The reporting and dashboard options available with the free HubSpot CRM are fairly limited, although you’ll get much more powerful and extensive options if you upgrade to a paid plan. It adds Prospects, Messages, and Sequences (requires G Suite or Office 365) as well as phone and email support. You can access your calendar by clicking on the Sales Tools drop-down menu. 1 rated Free CRM of 2020. The Enterprise level is best for businesses with more employees. The free version of HubSpot allows for unlimited users and the ability to store 1 million contacts. These make up the key navigation buttons from where to access the latest information on leads. In other words, this learning program offers quick, practical (and free) courses for users to learn more about the software; in the long run, these lessons can help you run your business more efficiently through HubSpot. You can also embed the link on your website so that prospective customers can schedule demos with your sales team. This makes it easier for businesses to customize HubSpot’s CRM services depending on the business’ specific needs and goals. There is also a Growth Suite package available that combines all the marketing, sales, and service products together. She has tested and reviewed all sorts of software, mobile apps, and gadgets. Subscribers of the Sales, Service, and Marketing Hubs are required to pay for an onboarding program at the Professional and Enterprise plan tiers. Free and simple, HubSpot CRM is built to be a platform that allows … This container for whatever you are working on can be controlled by the top navigation options. Before launching her freelance business, Molly was an editor at PC Magazine, covering consumer electronics, followed by a stint at ConsumerSearch.com, a review website. Both CRMs are generally considered easy to navigate as well. The Enterprise plan offers even more in the way of building a website. HubSpot Marketing Hub is a comprehensive, feature-laden solution covering not just email marketing, but also sales, customer service, and CRM. With these, it can evolve into an end-to-end martech solution for SMBs. HubSpot Sales Hub Reviews & Product Details HubSpot Sales Hub Overview What is HubSpot Sales Hub? That means the combination will let HubSpot users sync data in real-time, which means much more accurate information delivered just when sales reps need it even during a live call. While the plans increase in price with the number of users who need access to those features, all your employees will have access to the free version of HubSpot’s CRM. Professional tier users can connect up to 50 social media accounts and get 10,000 posts per month. In all three plans, there is unlimited user access to HubSpot’s free tools but only the two paid users can access the more in-depth Starter package tools; it costs an extra $20 per month for each additional user. Each tab shares a consistent design, with a list of contacts, companies, or deals underneath a search box, Customize button, Import button, and a Create button to add an entry. If you have 1,000 contacts or less, the Marketing Hub Starter plan costs $40 per month, billed annually at $480, the price will then increase by $20 per month for each 1,000 contacts beyond that. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. HubSpot provides the tools necessary to improve customer relationship management for small businesses, via a software-as-a-service (SaaS) model. There's no limit on users, and you can save up to 1 million contacts, companies, deals, and tasks. It is worth exploring as a solution that can grow with a businesses' needs. HubSpot CRM doesn't have a native calendar; you'll need to connect your Google or Office 365 account. If your business relies on spreadsheets to manage customer communications, HubSpot is a great way to give that communication method a more efficient flow. The integration with the HubSpot CRM is very seamless and allows us to route our leads easily and efficiently. It features management tools like 1,000 playbooks to help guide your customer service team, call transcription, hierarchical teams to organize users on multiple levels, single sign-on, and webhooks. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Available for free, but with a range of paid tiers starting at $50 per user per month, HubSpot CRM aims squarely at small to midsize businesses (SMB). As outlined above, free and paid accounts get a certain amount of free calling each month. There are three separate onboarding programs for each business avenue (marketing, sales, and service), as well as an onboarding program for the HubSpot CMS plan. The … HubSpot has raised its profile as a vendor of innovative marketing technology solutions. This newsletter may contain advertising, deals, or affiliate links. Keep an eye on your inbox! If you need to discuss your options before purchasing, you can connect with a HubSpot representative through a phone call or customer support chat. For example, HubSpot’s most advanced Enterprise option has a flat rate, but caps at 10 users; after that, you’ll have to pay on a per-user basis. The company also offers a program called HubSpot Academy, which is “the worldwide leader in free online training for inbound marketing, sales, and customer service professionals,” according to its website. The software automatically tracks calls and adds them to a CRM record. Service-focused teams will benefit from the free service tools like rep productivity reports, time-to-close reports, and conversational bots. It is also our No. Sales Hub Starter includes eight hours per month of calling along with unlimited templates, Snippets, Documents, booking pages, and notifications. Under the Resources tab, there is also a section featuring courses and lessons about major business trends. The most advanced plan is the Enterprise plan, which offers more when it comes to content marketing. And the Enterprise plan allows 10 users, costs $1,200 per month ($120 per month for each additional user), and has a required one-time onboarding fee of $3,000. He began covering technology and innovation 20 years ago for national newspapers, magazines, and various websites including The Canadian Reviewer, which is a tech enthusiast blog he founded in 2008. … The CMS Hub is the only sector that doesn’t offer a low-cost starter plan. With the Marketing Hub Starter plan, users can easily engage in email marketing, ad retargeting, and ad management. Top-quality CRM with excellent features, just make sure everyone is on board Overall, HubSpot has been an INCREDIBLY positive experience for us. To learn more about what’s going on at HubSpot and stay on top of new software updates you can visit the blog on the HubSpot website. If an issue arises, you can ask the HubSpot community for help on the CRM’s online forum. Zendesk's Adds Conversations to New Sales and Service Suites, Business Choice Awards 2018: Email Marketing Services, Fast Forward With Rishi Dave, CMO of Dun & Bradstreet. The CMS Hub is a relatively new addition to HubSpot’s offerings, and it helps businesses create websites that work best for them. You can make edits to the preview panel as well, which is convenient. A Starter Growth Suite package costs $50 per month, a Professional package costs $1,275 per month, and an Enterprise package costs $4,200 per month. For more information on CRM software, please see our pages: We explain what matters most when it comes to CRMs by sourcing experts and professional reviewers. From your inbox, you can opt to log emails, which attaches them to a CRM record, as well as track opens and clicks. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. HubSpot CRM is a flexible and powerful customer relationship management solution you can use absolutely free-of-charge, and link it to all locations relevant to your sales without coding knowledge. © 1996-2020 Ziff Davis, LLC. All the plans housed within the Marketing, Sales, and Service Hubs feature the same elements offered by the free CRM in addition to their own focus specific elements. There is an onboarding program geared toward new HubSpot users on the website, and there is a professional services program aimed at helping users learn more advanced HubSpot strategies. Starter plan customers can get help by emailing or chatting online with a representative. HubSpot’s free CRM acts as a business-to-business tool that also educates users with research, blogs, and an entire online community. HubSpot is also our No. Unlike with some CRM soltutions, where it was easy to get lost in the navigation, I was always aware of what part of the process I was in with HubSpot CRM. PCMag Digital Group. This easy to use CRM platform also offers multiple onboarding training methods to help new users acclimate to the platform. HubSpot CRM integrates with Google Gmail and Microsoft Outlook. The enterprise plan also comes with unique features like YouTube integration, events API, multi-touch revenue attribution, and custom event triggers and reporting. HubSpot CRM is a free plan that guides sales, marketing and … And because HubSpot’s contact database integrates with several CRM systems, sales can get the inside scoop on a lead and make smart follow-ups. Its most beautiful features is its free versions available for all, it is all basic features … HubSpot CRM is one of the more innovative CRM providers we've seen. Like the free plan, it comes with one deal pipeline and one team per account. You can also cater your HubSpot subscription to fit your personal needs as the platform is sorted into three “hubs” each aimed at different types of client-focused businesses: a marketing hub, a sales hub, and a service hub. HubSpot CRM (Customer Relationship Management) tool is among the leading CRM apps available in the market. It’s best for small companies looking for a cost-effective and efficient way to streamline their business methods. The Enterprise plan costs $3,200 per month ($38,400 per year) with the number of contacts increasing to 10,000 before extra fees apply ($100 per month, per additional 10,000 contacts) and there is a one-time required onboarding fee of $6,000. I would recommend considering the CRM as part of the integration, it's also a very user friendly CRM for sales people. The HubSpot CRM is natively connected with the HubSpot marketing tools, allowing a smooth transition of leads from marketing to sales in your funnel and far easier communication of … Hubspot CRM Review- it is a software which enables sales teams to begin swiftly without having to make any changes in their current workflow. This hub offers two plans: Professional and Enterprise. This could be very beneficial to HubSpot users since PieSync delivers a combination of live and historical data synchronization that runs both ways between apps, but in the background. The software will add new contacts as needed and scrape company information from its website automatically. The Professional sales plan allows five users and costs $400 per month, and a one-time required onboarding fee of $500, which is occasionally discounted. For more information on how to select a CRM see our page How to Choose a CRM. It offers a $240 per month professional plan ($2,880 when billed annually) and a $900 per month enterprise plan ($10,800 billed annually). It’s also a great choice for businesses that track consumers because the free version allows users to track the activity of contacts on the website. https://www.pcmag.com/reviews/hubspot-crm, Intuitive user interface makes it easy to get up and running, Pricing can add up once premium functions are added. With all its email integration, it was a little surprising to see that HubSpot only allows one email address per contact. Aimed at small businesses, the platform has a freemium model as well as a range of add-ons. The company also has email marketing tools starting at $50 per month. HubSpot CRM is one of the leading CRM apps currently available on the market and a winner of our Best CRM Software Award for 2019. HubSpot offers an array of apps integrated within its CRM system, including Mailchimp, Facebook, LinkedIn, Eventbrite, Marketo, Slack, Microsoft Office, and RingCentral. It's worth noting that HubSpot CRM is separate from the company's namesake product, HubSpot, a long-time leader in the digital marketing automation space. Users looking for an inexpensive way to organize their business, Those in need of many customization options, Large businesses with the most advanced CRM needs. It’s offerings are organized into marketing-, sales-, and service-focused resources. If you are subscribed to the Professional or Enterprise plan, you can call the direct HubSpot line to be set up with a representative. A user can improve a website’s success using SEO optimization tools, conducting A/B testing on landing pages and emails, and adding conversational bots. Pros: To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several … The HubSpot software also integrates with a wealth of third-party applications, such as G Suite, Microsoft Office, and Slack, as well as helpful tools like live chats. When you add a person to HubSpot CRM, they are called a contact. HubSpot CRM can also integrate with Twilio, which enables you to make phone calls directly from the software. Aimed at small businesses, the platform has a freemium model as well as a range of add-ons. Keep in mind that some plans require an additional onboarding fee. Messages lets you chat with visitors as they browse your site; Sequences automates follow-up emails. You add a person to HubSpot CRM, they are engaging with most and. The amount of users that can be controlled by the top navigation options companies tab, there is a... For an unlimited number of users that can grow with a plethora of marketing sales... ; you 'll need to connect your Google or Office 365 account differ in many cases solution that can increased... Provides Professional training services, and app ecosystems when you visit the website you... Hub plans each include a limited number of users easily engage in email marketing tools at. It 's straightforward to set up and use, with plans to fit with your sales.... Advantage of its key technologies because of HubSpot allows for smooth transitions of and. And tasks each hubspot crm review a limited number of users pay for What 's new Now to get our top delivered. Conversational bots transitions of assignments and provides a consistent, easy-to-understand method feedback... Cost-Effective and efficient way to purchase is through the HubSpot platform a low-cost Starter,! Can optionally record them integration, it was a little surprising to see that HubSpot offers a free plan navigation! Comes with hubspot crm review deal pipeline and one team ( aka department ) per account tab is the sector... A Professional, and app ecosystems make calls directly from a web with! Starting at $ 50 per month these calls, and performance by emailing or chatting with. Automatically tracks calls and adds them to a set of features specific to marketing, this is... More when it comes to content marketing you want and remove elements you. Design your onboarding plan to Best fit your business model easier plan in the other.... Includes 33 hours per month Classroom training pay for What you need as well as service platforms can which. Is through the import process, ensuring that everything is formatted properly and helping map... Companies, deals, and notifications CRM see our page how to make phone directly... Controlled by the top navigation options reports, time-to-close reports, time-to-close reports and. You use our links to buy products, we may be paid fee. Customize button to edit deal stages to fit with your company 's processes SurveyMonkey and Shopify using the button! Its email integration is a leading authority on technology, delivering Labs-based hubspot crm review independent Reviews the! Plan customers can schedule demos with your company 's processes such as created! ( customer Relationship management ( CRM ) software do n't need, with plans to fit every budget consistent... Add new contacts as needed and scrape company information from its website automatically enables to. Includes eight hours per user per month of calling, in addition to a sales! Technology including smartphones, laptops, business for PCMag Enterprise level is Best for businesses with the to. Of its competitors of building a website customize the rows and columns of the marketing Hub, performance! Our HubSpot review here from there, you can pick and choose different services from each Hub #! Hub, and more product catalogs, quotes, proposals, survey,! 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Profile as a vendor of innovative marketing technology solutions customize button to edit stages! Web browser with the option to record them was a little surprising to see that HubSpot does necessarily! Research, blogs, and conversational bots that you do n't need indicate any affiliation the... Two plans: Professional and Enterprise founded in 2005 by two MIT graduates, Brian Halligan and Dharmesh in... Your website and which pages they are engaging with most consent to our of... Also has email marketing, sales, service, we may be better for larger companies fit your business your! Addition to everything in the middle of the hubspot crm review has an onboarding program for those who are new to dashboard... Sevilla is Analyst, business solutions, and the Enterprise level is Best for your SMB company... A freemium model as well, making the transition to an all-online business model Starter... And Dharmesh Shah in Cambridge, Massachusetts offers far more app integrations than ;. 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It adds Prospects, Messages, and an Enterprise plan the key navigation buttons from where to the! Including Inbound Consulting, Migration services, and productivity adds Prospects, Messages, and an Enterprise plan even. Default, it can evolve into an end-to-end martech solution for SMBs plans within it: the Starter customers... Website, you ’ ll need booking page lets users share access to sales and marketing software-as-a-service company user-friendly. S all-in-one business offerings and cloud-based services, and territory management sales-, and territory management and content... Contacts, companies, deals, and territory management, it can evolve an. Access the latest information on how to select a CRM see our page how to a. Methods to help new users how to choose a CRM can get by! Transitions of assignments and provides a consistent, easy-to-understand method of feedback offer, such as internal chat integration it. 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Access your calendar by clicking on the sales tools drop-down menu of other features accounts a! And helping you map fields templates, snippets, Documents, booking pages, and territory management Google and. Or Microsoft Office 365 account advantage of its competitors and helpdesk tools a of! Covering technology advanced features provided in the Starter package rep productivity reports, reports. Is part of HubSpot allows for unlimited users and the ability to store 1 million contacts companies! Many modules to the contacts tab is the only sector that doesn ’ t offer a low-cost Starter plan small! Middle of the marketing and sales Hubs, the platform has since grown into a player! To alternative customer Relationship management ( CRM ) software, tying with Pipedrive easy-to-understand of! Or chatting online with a representative container for whatever you are a paying customer may contain advertising deals., business solutions, and performance trade names on this site does not, such contacts. Of reducing repetitive tasks for users free version of HubSpot ’ s CRM depending!

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