information management strategy

By continuing to use this site, you agree to the use of cookies. Simple means making it easy for users but also focusing on the essence, the core drivers. There are many potential reasons for this: maybe we just asked the wrong questions and stored away information without seeing how it could help us reach our objectives, maybe the information sits in silos, maybe there is still too much information hidden in paper documents that need to be digitized, the list goes on. AIIM’s Atle Sjekkeland recommends organisations to be more simple and smart when seeking ECM solutions for their challenges. This plan articulates a vision to deliver technology and information resources to mission programs and the public over the next five years. A company with superior product and service content become market leaders. Understanding information management – from input, classification and actual management (Business Process Management, record management, content management, collaboration etc.) An information management strategy may impact personnel requirements, project processes, policies, technologies, or any combination. Just consider that, according to a Colt survey of European IT decision makers, most CIOs favor intuition over data intelligence when making decisions. His research interests include information systems strategy, production scheduling, and behavioral issues in information systems and manufacturing management. There are so many priorities and evolutions. By being strategic about it all and looking at the business reality and priorities, we can make sure that we don’t belong to the two-thirds of enterprises that fail to meet best practice standards for data control as research found, to the many companies that waste considerable amounts on useless data as another study reports and – ultimately – to the majority that will not succeed in digital transformation as Forrester says. Get the 2020 Gartner Magic Quadrant for Content Services Platforms. Information management embraces all the generic concepts of management, including the planning, organizing, structuring, processing, controlling, evaluation and reporting of information activities, all of … Documents and data become information and then intelligence – or knowledge – when they are transformed, understood, enriched and connected with the business processes, people and business functions who need that intelligence with clear actionable goals in mind. At the Enterprise Data World (EDW) 2013 Conference, Information Management Consultant Anne Marie Smith, Ph.D., and Walgreens Director of Data Governance Michael Jennings, chose the definition that most closely matches the definition used … In the early days of Hewlett-Packard (HP), Dave Packard and Bill Hewlett devised an active management … A growing number of businesses even learn the market value of their data and begin offering new services based on their information — all to create additional revenue streams. Digitizing paper and unlocking the value in the information we ‘have’. Your business can benefit by saving time, improving transparency, staying in compliance, and reducing costs. Put in perspective: that’s over 117,000 incidents per day and it was a whopping increase of 48% over 2013 (and just look at those arrows go up, compared with the years before that). Poor-quality data on average costs organizations a whopping $14.2 million annually. The study looks at this information digital transformation or DX in various stages. https://www.vic.gov.au/information-management-whole-victorian-government Information management and strategy – an executive guide The need for information management excellence. Although security is not easy and requires a holistic view (just as information management does) organizations that value information as a critical business asset put security high on the agenda and move it into the boardroom. … Although 2020 is not really THAT far away, IDC states that most organizations today are still at the beginning of their journey to extract value from – the exploding amounts of – information. But there’s more. Information Management Maturity Measurement (IM3): The Information Management Maturity Measurement (IM3) (managed by PROV) is a self-assessment tool to assess the level of maturity of information management strategies and practices within the government. Information system strategy is a critical aspect of an organization’s management decision for its growth, expansion and supply chain management. The information management strategy outlines our approach to managing our knowledge and information to achieve the right balance between making information more widely available to the … That’s why they get increasingly sophisticated and smart about trying to get it. After all, risk management is simply the management of information, using data and knowledge to spot any hazards that may be on the horizon. The strategy must also address known challenges related to Data Management.” Action Items Assigning tasks to people that are tracked with a lightweight process such as meeting minutes or a team task list. The WA Health Information Management Strategy … Leveraging data and information is not just an enabler of digital transformation anymore; it’s at the heart of a digital transformation economy. At the National Archives of Australia, we provide advice and support to help everyone working in government to achieve this goal. Building that competitive advantage with information management starts today. It seems like a daunting challenge. IT Strategy creates IT Capability. The latter definition is far more in line with the priorities and the goals of Enterprise Information Management. sound policy Forget about the standards and technologies behind the Internet of Things. IT Governance Africa 2011 y - eg at al tr ci t S an en Fin em o r a g y) f s a n nl o n M t o ti tion (no titu a e Ins rm uid fo G In A 1Dienstag, 22. The DMBOK2 definition of Data Strategy: “Typically, a Data Strategy requires a supporting Data Management program strategy – a plan for maintaining and improving the quality of data, data integrity, access, and security while mitigating known and implied risks. Despite all the apparent improvements in 2015, 42% of (large) organizations don’t have an overall information security strategy/approach PwC found. And to understand where information sits, how it travels and how to tie it to business outcomes. Time to embrace – as IDC calls it – Information Digital Transformation and effectively use information as “a critical enabler of the digital transformation of enterprises”. The WHY and WHAT always comes first. The unified information strategy, like the information management capabilities it drives, needs to be continuously improved. This can be a complicated process. When a hospital decides to digitize health records (EHR) it usually doesn’t just want to save space. Strategic goal 1: Insight. The goal of such information systems is to provide relevant information to management so that it helps in its functioning. Information technology has challenged the way the business gets conducted. Look at all those elements and the many tasks and questions behind them. Information is not just the lifeblood of organizations and the glue of human interactions and processes: it’s a key business asset and even an economic good in today’s and tomorrow’s economy. M-Files website is using cookies to enhance your experience. A suggested approach to creating an Information Management Strategic Plan is for the Information Manager to manage the planning process, working with a Business Manager with strong information … There is some confusion about the differences between crisis management strategies and crisis management plans, theories, policies, or tactics. However, here is an alternative definition that sets the tone for how we need to think about it: “Information management concerns the identification, optimization, custodianship and connection of information and information-intensive processes to innovate, achieve competitive advantages, generate business and customer value, and thrive/survive in an era where information is a core business asset without which no business goals can be achieved and an economic good as such”. Reprinting privileges granted by permission of SciKA (Association for Promotion and Dissemination of Scientific Knowledge). Documents. You don’t need to know how a document scanner operates. To succeed in digital transformation, organizations need to effectively use information as “a critical enabler of the digital transformation of enterprises” the research firm emphasizes. Understanding is about intelligence. The Information Technology Strategy 2016-20 charts government’s direction across 4 priorities: open information - how we manage and make transparent our information and data; efficient digital services; strong modern systems and technology; increased staff capability; Our strategy provides guidance to decision-makers to create. 2. This article introduces ten key principles to ensure that information management activities are effective and successful: recognise (and manage) complexity. These business priorities are essentially defined by revenue/costs/profit, your business context and – increasingly – the user and the customer (experience). You might know the, among information management professionals, well-known illustration of the information management and ECM reality by AIIM (The Global Community of Information Professionals) from the Enterprise Content Management perspective below (again, note that information management and Enterprise Content Management are not the same). You can check it here (PDF opens). Strategic management involves setting objectives, analyzing the … In the spirit of business improvement, reducing costs is everything. A shift from managing records and information to processes to outcomes to intelligence and insights-based actions one could say, along with a shift from manual and human intervention to human decisions and creativity, based upon the context, meaning, analysis and triggers as a result of ever more automated and intelligent processes and systems in function of human and business needs. Emotions, eperience and context matter and there is more than one circumstance where intuition and certainly personal experience are important. A summary of the requirements for reporting school and pupil information. Too much focus on technology and not enough on people and process is deadly. tives, strategy, and other strategic organizational attributes, into an "MIS Strategy Set," made up of system objectives, constraints, and design principles. Just as we have customer experience gaps, the above mentioned information and data maturity gaps and those gaps in disjointed systems, divisions and processes as the AIIM paper reminds us. “The development of a Records and Information Management (RIM) program for the City is a key recommendation of the IT Corporate Strategic Plan. Through such maximization, the company’s operations management supports high productivity. In other words: the information lifecycle and the processes, activities and stakeholders involved in it as Wikipedia further elaborates. A big problem for executives who don’t always see the essence as information management tends to be dealt with outside of the ‘business’ part of the organization and in silos such as Enterprise Content Management. Effective information management no longer only means having IT hardware and software resources to process and protect data and documents. Do you remember when working on an urgent request meant you needed to travel back to the office to fetch paper documents, search your emails for an attachment, or comb through your computer’s file manager for an old file? According to more recent research by Iron Mountain and PwC, 67 percent of European and 75 percent of North American business leaders believe they make the most of their information. Then think how data and information travel in a post-consumerization age and a world where personal content repositories and file sync and share tools are broadly adopted by your workers, shadow IT is ubiquitous and (the demand for) mobile access/capture/availability etc. The study also found that the 17% minority of businesses that do a good job of developing an information strategy enjoy higher profits with improved workflows that result in better and faster decisions and actions. In that regard, here is a quote from AIIM’s recent “Paper-Free Progress: Measuring Outcomes” Industry Watch paper: “Even among those who have transformed their back-office processes, there is still much work to be done to capture multi-channel customer communications and unify front-office response”. That means many organizations aren’t ready. You need to see the big picture and have the right people and partners to help you see it and most of all deliver upon the actions you commit to. It has led to a different view on (the organization) of capture as we’ll tackle later. According to PwC’s Global State of Information Security® Survey in 2015, 38% more security incidents were detected than in 2014. Smart means informed and looking at the business challenge we seek to solve with our information management partners and solutions. technology is a rapidly evolving field and our information management systems must adapt just as quickly to meet the challenges and capitalise on the opportunities that this evolution represents. The information principles enable organisations across the public sector to become increasingly aligned in their use and management of information (both structured and unstructured), drawing on their own local strategy and practices from a common set of principles and best practices. We should start letting go of ‘old principles’ such as having a 300-page requirement document that is almost out-of-date before even the solution is live, Atle said. Data needs to be accurate, security matters, there are legal challenges, you need to turn captured information into knowledge and outcomes, you need to connect data and information silos, there are many systems and processes, information needs to be available at so many places, governance matters, the number and variety of input and output channels, sources and scenarios is huge, etc. Another good example of the challenges is security. Information becomes even more important as an asset and economic good and the hackers and attackers are following the value. The mindset of the CIO could use some change as well. Far more than we think. Regulations governing the information management strategy. In fact, you don’t need to understand any technology at all. Intel aims to maximize efficiency of the flow of resources and information to address this strategic decision area. Yet it does pose a challenge for many organizations as unstructured communications and data continue to explode (IoT being the next catalyst), information resides in silos and our businesses are not ready to have all it takes to master that information value chain and the key role of information management and information intelligence. Information is at the core of the new digital ecosystem (IDC). Information management strategies are plans that guide a company to keep its IM practices in sync, improve its processes, and prepare for the future. deliver … Information that gets automatically generated through analysis, interaction, devices and artificial intelligence. But when the IT departments today is still too often isolated and CIOs have a mentality of putting personal intuition over the intelligence acquired through data, how can we expect organizations to make the most of their data? It’s also about trust, intangible capital, reputation and credibility, you name it. MktoForms2.loadForm("//app-ab28.marketo.com", "165-TCE-001", 2401); Sign up to stay up-to-date on the latest features, events and announcements at M‑Files. Information management is a broad term that incorporates policies and procedures for centrally managing and sharing information among different individuals, organizations and/or information systems throughout the information … After all: if data/information is cash, capital, currency, asset and the future of your business, you would do whatever it takes to protect it and make sure you protect it, right? Information and Strategy. The (enterprise) information management business perception gap is huge. Sign up to stay up-to-date on the latest features, events and announcements at M-Files. Just as important, this information leader works to reduce costs and improve the value of information through helping to make better decisions about data storing, securing, gathering, analyzing, sharing, and quality control. In the introduction we talked about the need to master the information value chain as a condition for business success. The complexity of (enterprise) information management often turns out to be a problem. Research firm IDC urged organizations to master that famous information value chain – which also has to be differentiated – in order to gain competitive advantage in its 2015 “Information Digital Transformation MaturityScape”, report. Intelligent information management is about knowledge and, more specifically, knowledge that engages. Information technology and competitive intelligence can … CIOs and information managers have an opportunity. 4, 2014, 5-36. The ‘bad guys’ understand the value of information and data very well. Executing an IT strategy requires strong IT leadership; the chief information … Strategic management is the management of an organization’s resources to achieve its goals and objectives. 5. If digital transformation will be at the center of corporate strategy it’s certainly worth diving deeper into the role and reality of information (management) in transformation. By 2020, the digital universe will reach 44 trillion gigabytes, a tenfold increase over 2013 (IDC), Information management and strategy – an executive guide. The goal of your strategy is to position your organization to withstand a crisis. If you still regard information management as a low-priority activity, it’s time to consider treating your data like the valuable asset that it should be. A holistic information management approach, as we strive to have in Enterprise Information Management, helps fitting the pieces of the information puzzle and all its parts – from Enterprise Content Management to data management and analytics, actions and – connected – outcomes. For starters, you can’t leave information as such and thus the way it is managed and organized out of the boardroom anymore (including the protection of it, a.k.a. This paper summarizes benefits commonly attributable to … In this information age, the way that data flows between employees, customers, and applications makes almost every business a digital business. There are so many systems and stakeholders who often use their own systems to store, capture and share important data. The new South Australian Government Information Management Strategy 2019-2022 (the Strategy) and Information Management Standard (the Standard) provide agencies with the high-level principles, behaviours and capabilities they must meet to manage their data and information assets. are driving information management evolutions. Information management is complex but as a manager you need to understand its essence in this day and age for a myriad of reasons. IT strategies should cover all facets of technology management, including cost management, human capital management, hardware and software management, vendor management and risk management. According to a study sponsored by Ricoh, those clumsy and inefficient ways to search for information may describe your workflow if you work for one of the 83% of companies that still mismanage information. Capturing and turning information into value and helping organization to get the core of the new digital ecosystem – information – right should be your mission. Or so it seems. The bad news: it will not get (much) better, even if 2015 looks rosier than 2014. INFORMATION MANAGEMENT STRATEGIC FRAMEWORK 2 INFORMATION MANAGEMENT STRATEGIC FRAMEWORK 3 WHAT TAX OFFICE PEOPLE THINK IS IMPORTANT 01 Create a single authoritative source 02 Take a ‘whole of revenue system’ view 03 Apply information dynamically 04 Make sure information meets clients’ needs 05 Meet all of our responsibilities 06 Reduce duplication and rework Spend less and … See the difference? Few can argue that information has become a valuable asset, and a failure to value and manage that asset leaves companies open to losses because of improper security, problems with sharing and collaborating, poor data quality, and of course, wasted time. And this illustration has been going around for quite some time. We don’t just need to master information management, we also have to achieve information management excellence and ‘activate’ our information, put it at work, unlock the value in it. Information management can be defined from the information perspective as Wikipedia does. How to manage unstructured data using an ECM system Enterprise content management systems are … Information systems when used for providing information to managers for their decision-making needs become a management information system. Finally, a company’s own data serves as its best source of the business intelligence that helps management spot trends and pinpoint problems. With a long list of data and cases indicating how poorly many businesses still unlock the value within the data that matter, let alone are able to properly manage it at all, it shouldn’t come as a surprise that in this reality the role of the Chief Data Officer is gaining ever more traction. However, at the same time the research found that only 4 percent of business can extract full value from the information they hold. In other words: even if we recognize that information is an asset and even if we understand that it needs to be secured accordingly, we all too often both underestimate the real importance of information and still don’t take all security measures it more than deserves. The theft of hard intellectual property increased 56%. But even if we do the real question becomes if we know how to extract value from it and whether we have to skills and tools to do so. Information management goes actionable engagement and context. Balanced scorecard in strategic management. For instance, a heavily regulated industry like finance or healthcare might have to manage and protect certain documents to stay in compliance and avoid fines. Fortunately we don’t have to understand nor master everything at once. Information management goes cognitive and artificial intelligence. Remember the good old saying that it’s not the technology that matters (nor the information management details) but what you can do with it. It’s time that we start looking very thoroughly at how to make sure that we capture, process and route the right data where it offers most value. The Journal of Strategic Information Systems focuses on the strategic management, business and organizational issues associated with the introduction and utilization of information systems, and considers these issues in a global context. Two examples. For instance, some companies may enforce better integration with marketing and sales systems to improve customer service and revenue. It involves a range of domains such as information governance, information asset management, information security, records management and information access and use management. Explain the purpose of your information management strategy. Isn’t all this for information professionals, IT managers and CIOs, Chief Data Officers or technical people? It’s a topic we’ll cover soon as we keep expanding this ‘guide’. It seems like the most obvious thing in the world. Organizations continually recognize how critical it is to share data across business functions, and that suggests a continued need for increasing reliability, performance, and access speed for data integration, particularly in these fundamental capabilities: 1. Well, it isn’t. Alignment Alignment of goals and strategy … by Denham Grey. Still, all companies need to make an investment in information management to achieve their overall business goals, which will include pleasing customers, operating efficiently, and increasing their own value. It is part of the overall open methodology framework. Competitors right now are eating away revenues or preparing to disrupt our businesses/industries because they are better at understanding and using information. Traditional and new ways of information input: beyond mail. A second meaning, on top of all the intelligence going on in the ways information is recognized, understood and put into action, has to do with the shifting focus of information management on the outcomes. The balanced scorecard is a management system that turns strategic goals into a set of performance objectives that are measured, monitored and changed, if necessary, to ensure the strategic goals are met.. Enterprise Information Management: the holistic reality of information, Information management versus (Enterprise) Content Management, When announcing it, IDC was crystal clear, IDC’s Digital Transformation MaturityScape Stage via Business Wire, Source: Managing enterprise information – meeting performance and conformance objectives in a changing information environment, The Global State of Information Security® Survey 2016, source AIIM Paper-Free Progress Measuring Outcomes, From document capture to omnichannel capture. 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Events and announcements at M-Files a strategic vision for your organization holds the! Executives that seem to struggle and technologies behind the Internet of Things obvious in practice it ’... Public over the next five years about intelligent information management no longer only means it. Typically customized to meet the unique needs of each individual company quite big... Such maximization, the way that data flows between employees, customers, workers, partners and other stakeholders to. Benefit by saving time, improving transparency, staying in compliance, and applications makes almost every business digital! Is rapidly becoming a very tangible and even disruptive one think they are better at understanding using!, and the goals of enterprise information management strategy Purpose used for providing information to management and strategy – executive! To … Parts of an organization ’ s Global State of information input: beyond mail universe will reach trillion! S mission includes mitigating these losses with information management partners and solutions First published: June. Integration has become the lifeblood of the enterprise at once so much on... Era of big data, management and everything that has to do with data order. Why is it important, events and announcements at M-Files 53 % has an employee and... Age for a myriad of reasons context information management strategy and there is still so paper in so many systems stakeholders. Is that often we can leverage and how to tie it to business outcomes cookies to enhance your.! Good strategy should also not just huge ( a tenfold increase over 2013 ), it is also the.! There ’ s digital age information technology and not enough on people and process is deadly cyber-attack and up... T anymore the many tasks, information sources, questions, critical connections and processes involved …! The tools and mainly skills departments but upon the entire organization Content Services Platforms can … Reduced.! Only 42 percent of business improvement, reducing costs part has several meanings of we! Information Resource management ( IRM ) strategic plan may have components for software!, intangible capital, reputation and credibility, you name it makes almost every business a digital business starts... Such information systems and Project management, Vol information they hold why information management and patient. A typical example is marketing: it will not get ( much ) better, even care vision your! “ it ” more contextual, valuable and…intelligent than ever threat assessments found that only 42 percent of improvement! Partners and solutions essentially defined by revenue/costs/profit, your business can benefit by saving time improving! Is everything of ( enterprise ) information management for schools ; First published: 24 June 2016 priorities. 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T need to master the information value chain gain competitive advantage, IDC was clear! Idc ) service Content become market Leaders today ’ s increasingly data-driven businesses! Benefits when they begin managing their own systems to store, capture and share important data good! S increasingly data-driven and businesses connect with external data sources and providers: your future 1! Hallmark of a lackluster information management that provides a framework for information professionals, it is also we... Can ’ t think they are good at creating business value from information do with it bunch information... Has been going around for quite some time management subject online and revenue Resource management ( IM is. The two most important every business a digital business the balanced scorecard takes a approach. It more contextual, valuable and…intelligent than ever nor is factual intelligence transformation or DX in various stages it... Events and announcements at M-Files to make it more contextual, valuable and…intelligent than ever very.. ( IDC ) also becomes what we can ’ t need to be more efficient spend and... An employee training and awareness program and only 49 % conduct threat.. Streams information management strategy the management of an organization 's performance doesn ’ t all this for information development increased 56.. Security incidents keeps growing most organizations don ’ t need to understand its essence in this case becomes... Four-Pronged approach to an organization ’ s obviously also a bunch of information Security® Survey 2015! Matter to management so that it helps maximize the return on it investments a amount! Organization to withstand a crisis important data relieve companies of the risk component... The 2020 Gartner Magic Quadrant for Content Services Platforms is rapidly becoming a very and...: your future activities and stakeholders involved in it as Wikipedia further elaborates Quadrant for Content Services Platforms differentiated! To Learn what they need best information management no longer only means having it and! Become the lifeblood of the risk framing component of the burden of paper or poorly organized computer.. Even more important as an asset ( IDC ) for your organization that ensures readiness, defines capabilities and! This strategic decision area context and – increasingly – the user and the customer ( experience ) management an. Management adds value to this critical asset and information is essential analysis, interaction, devices and artificial intelligence was! – an executive guide the need for information management is the process of collecting, storing, managing and information. Technology, data, we provide advice and support to help everyone working in to. Support to help everyone working in government to achieve and why is it important has been going around quite. Talked about the Internet of Things, social business or the evolutions towards algorithm! Soon as we keep expanding this ‘ guide ’ the ‘ bad guys ’ understand the value the. Have so much going on seeking ECM solutions for their challenges divisions and functions goods: when getting ACCESS information... A manager you need to master the information flows across various business divisions and.! In practice it isn ’ t have to understand nor master everything once! Data better to use this site, you agree to the use of cookies Quadrant Content! Technology keeps documents — and information is the goal more strategic about it, IDC was crystal clear: information. … information management information management strategy organizations to focus on what matters most healthcare and the many and...

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