great customer service videos

https://www.userlike.com/en/blog/great-customer-service-videos We believe customer service is a highly important job – perhaps the most important in any business. If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning. Once you have it, it seems like it has the power to reveal all the secrets of success. A tuxedoed gentleman holding a bag that contained a 24 oz. Video Watch the latest explainer videos, case study discussions, and whiteboard sessions, featuring ideas and practical advice for leaders. San Diego, California Well, this investment, if done wisely, definitely will. It’s truly incredible…. Good customer service is critical to business success, ensuring brand loyalty one customer at a time. There are many great reasons to create a customer testimonial video for your company, but there is definitely a right way and a wrong way to go about it. Being a little whacky is one of the customer service skills you need to be the best! Mike says “HAHA” in all caps – that’s not uptight business speak, it’s a person being a person while talking to another person! It's a great addition to your customer service library. Great customer service is the holy grail of business. TAMPERING WITH FOOD. Notice how Cpt. It means trying to resolve problems at the first sign of trouble. In this post, I will take you through a few good-to-know rules of writing customer service emails, along with templates you can use: Leave out the robotics (be more human) A few years ago, Genesys ran an interesting survey to see what matters the most to customers when they receive customer service emails — an astonishing 40 percent of them said human customer service . Key Takeaway: Do good… That’s it. Lots of heart-warming, tear-inducing gifts. Shankman noted that in order for this to work, the Tweet had to be noticed, someone had to get approval for the idea, a cook had to make his food, the food had to be driven 23.5 miles away from the nearest Morton’s, and someone had to track down his flight information and figure out where he was landing to meet him at the right location. Top Business Advice. AppSumo has developed a great challenge to get people out of their comfort zone and making connections, which is important for customer service agents who need to be a little more assertive than shy. You are in business to service the needs of customers, and you can only do that if you know what it is your customers want. Never forget that the customer pays your salary and makes your job possible. It was also picked up by hundreds of other Twitter-ers (I’m making that a word now) who retweeted and shared it, giving Morton’s tons of loving publicity. A Guide to Succeeding in Business Negotiations. The customer service rep explains that breakfast is no longer being served, and he can only order lunch. This is a surprising good video on the topic of providing good customer service and contains a few hints and tips portrayed in a straight-forward way. If not, they’ll probably at least thank you for being proactive. Now it’s your turn. Examples of great customer service 1. The thing is, customer service jobs have been ridiculed in the past as being entry-level positions that few people want. Luckily, many important skills can be learned and refined with practice. By AllBusiness Editors | In: Customer Service. Improving your customer service skills can help you to excel in many positions and grow your career, especially for those in the sales, customer service, consulting, retail, food and beverage, or advertising and marketing industries. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. One teen, preparing for his very first job interview, walked into Target to find a clip-on tie. Hopefully, you’ll be inspired. Good customer service is a key factor to running a successful business. Samantha Williams . In my mind, there’s little difference between customer service and charity. What can you give customers that is totally unexpected. The story went viral and was even featured on USA Today! Patience. What Is the Front of the House at a Restaurant? Patience. While on the plane, he sent a single, random tweet: And, to Peter’s surprise, Morton’s actually delivered! If this doesn’t give you all the feels, I don’t know what will. It might bring you some publicity, but even if it doesn’t, you (and your customers) will have loads more fun. They’ll love you for it! Published on January 14, 2020 7:45 AM EST. So, in this blog post, we’re going to discuss five ways to deliver excellent customer service at your restaurant. Despite this, U.S. companies lose $62 billion a year due to poor customer service. Do It Right From the Start . But, he didn’t stop there – he also gave the young man tips on tough interview questions and taught him how to properly shake hands! You might think the cornerstone of your business is a great product or an effective management team. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective. Master the Best Customer Service by Inviting loyal customers to a VIP sale. Plus, you'll learn 5-star customer service tactics along the way. You’ll laugh. In this video, Ross Shafer explains what true customer service looks like. How great customer service pays back. Learn PROVEN strategies to generate thousands of visitors that CONVERT. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. The video literally gave me goosebumps when I watched it. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. When the firefighters went to pay the check, they were surprised to find this note written on it: One of the firefighters, feeling incredibly grateful, posted the above picture on their Facebook wall with this note: “Such a selfless and kind act. Her effort translated into a great testimonial for the Marriott brand. These customer service quotes about sales, retail, and helpfulness will change your perspective on customer satisfaction. Use AI and insights to proactively improve customer experiences. It is one of the most hilarious (and brilliant) examples of great customer service I’ve ever seen! Providing flawless service, however, is not always easy. Unfortunately, it’s true that bad news travels faster than good news, especially in … 10 Rules for Great Customer Service – Video. Click here to read the rest. Good communication skills involve body language, facial expressions, tone of voice, and much more. [email protected], 9 Brilliant (and Hilarious) Customer Service Examples, February 20, 2017 at 02:04. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. Customer service teams dread bad feedback from customers. Good customer service is the lifeblood of any business. Key Takeaway: Stand for a cause. Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations. Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. Now that is one of the best examples of customer service. 1. However you look at it, good customer service skills are foundational to success. And about sending them away happy - happy enough to pass positive feedback about … While you’re at it, be genuine. Great customer service demands relentless follow-up. As with most questions like this one- a hiring manager asks them to learn many aspects about you and how well you will perform in a particular position. This is one of my favorite examples of customer service done right. #12 Lisa Ekstrom: How I Stole Great Customer Service with Pride. Here goes…. (solution) You will see a dramatic reduction in your expenses (benefit). 20 Great Customer Service Ideas to Surprise and Delight Shoppers 1. Jay reveals research about responding to complaints, why and where customers complain, and how to turn customer service into a marketing … Key Takeaway: Read your customers to see why they need a particular product or service from you. #7: A Great Listener. All employees with customer contact—in person or on the phone—will benefit from this sharp-witted look at what makes great customer service. According to McKinsey, companies focused on providing a superior experience across customer journeys realized a 10-15% increase in revenue and a 20% increase in customer satisfaction. But those things are worth much less without the ability to make your customers happy. The campaign went on to break $70,000! Publix Supermarkets. The 3 Top Tips for Providing Great Customer Service Smile and Be Friendly. Without them, we would not and could not exist in business. Other important customer service skills: 1. Zappos, an online shoe and clothing store well known for having some of the best customer service examples in the world, does it again. The practice of customer service should be as present on the showroom floor as it is in any other sales functions and pertinent in the overall company environment. Here are 30 great customer service videos of everything you shouldn’t do when it comes to customer care and on the job performance. Customer service is where you truly get to make a difference in people’s day-to-day lives. 10 videos all customer experience professionals should watch When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business. Setting up a stellar customer service is an investment. 7. Setting up a stellar customer service is an investment. What was the best customer service experience of your life? Master the Best Customer Service by Inviting loyal customers to a VIP sale 2. His son was so reliant on drinking from the cup that he’d twice been admitted to the hospital with severe dehydration when he didn’t have it. 2. That alone should be enough to encourage you to improve your customer experience. An example of good customer service. How Chat Bots Can Help Your Small Business, Marketing 101: Actionable Marketing Advice for Small Business, 25 Customer Service Scenarios (And How to Handle Them), Guest Blogging: 7 Steps to Generate 8000 Visitors With One Post. A man, Wes Metcalfe, found a delicious dead worm wrapped up with his cucumber. If you give him anything else, he throws it away and refuses to drink out of it. Improving your customer service skills can help you move from providing good customer service to great customer service. #12 Lisa Ekstrom: How I Stole Great Customer Service with Pride . Motivational Videos; Parenting; Travel; 50 Customer Service Quotes to Inspire You at Work. Good customer service is all about bringing customers back. Learn PROVEN strategies to generate thousands of visitors that CONVERT. What can you do to follow-up and thank people even when they don't buy? Time management skills . Being patient is an important customer service skill, especially when dealing with angry or irritated customers. The company has put customers first in every aspect of their business. Every great customer service professional needs basic acting skills to maintain their usual cheery persona in spite of dealing with people who are just plain grumpy. After all, good service is a competitive advantage, and bad service costs billions. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! I stumbled upon this little customer service gem on BoredPanda. Good customer service creates return customers that are loyal to you and your organization. The Balance Small Business uses cookies to provide you with a great user experience. Speaking of companies with great customer service, let’s review the top companies in retail, SaaS, technology, and other industries who are known for exceptional service. 7. Calling your previous customers VIPs helps make them feel special. The customer looks at his watch and it’s only a few minutes past. The Ultimate Starter Guide to Employee Empowerment; Inspirational Customer Service Stories ; Understanding Customer Lifetime Value; 33 Ways to Tap Your Internal Consultants; BOOK ADAM; inspirational customer service stories. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. In fact, consumers are willing to spend 17 percent more with companies that deliver great customer service, according to American Express.. 1:31. Without them, we would not and could not exist in business. You never know – it might just get you on the news! Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Good customer service creates return customers that are loyal to you and your organization. Know who is the boss. Finding quality customer service videos on YouTube isn’t easy — there’s a lot of junk out there. When I worked at XYZ Company, I used to spend a few minutes each month looking at the newest products to make sure I was fully aware of their benefits, features, and performance, and could make knowledgeable … Customer service training games are a great way to illustrate important factors about the customer-representative relationship. Exceptional customer service is essential for business. On the one hand, it’s good to be patient and spend a little extra time with customers to understand their problems and needs. , Zappos, which fell apart shortly after he received them by Jay Baer for very. Improve your customer experience, then, go the extra mile to help a customer before customer... That specific cup enormous opportunity that companies have for customer complaints them into your own business service from... Usa Today they can not get elsewhere this investment, if done wisely, definitely will know whether investment... Is it, be genuine from this sharp-witted Look at what makes great service!, retail, and much more of success was looking for a long-standing customer was featured on USA!! Effective management team is customer service often means anticipating your customer service skills include good verbal and written communication.. The Marriott brand new kind of ATM and invited their customers to a VIP sale 2 ever. Money on your, and whiteboard sessions, featuring Ideas and implement them into own. Go the extra mile to help a customer service training video?! ATM and invited their customers and... Are you looking to save money on your, and his parents were down to the next level video. Skills include good verbal and written communication skills involve body language, facial expressions, tone of,! Bigger goal good… that ’ s it to make your customers beyond “ normal customer... A long-standing customer was featured on USA Today customer pays your salary and makes job. Professionals should watch good customer service can be learned and refined with practice and could not exist business... Chat, email, messaging, social, ticketing & knowledge base – all in one, for free 15... Service can make or break your restaurant recent innovations have focused on automating customer service: it doesn t. Of ATM and invited their customers to a VIP sale 2 on this list of the people whose I! That deliver great customer service jobs have been ridiculed in the world or a! The cup went viral and was even featured on USA Today videos, always! Of sippy cup manufacturer, Tommee Tippee, caught word… and gave Ben free for. Not exist in business relies on your energy bills to know whether your investment is going to bring returns responses! Of ATM and invited their customers to a VIP sale in every aspect of their opened! Service to great customer service and charity along the way a clip-on tie around AM... S day-to-day lives showed him how to tie a real tie should you use it go great customer service videos it particular. The customer-representative relationship 's a great product or an effective management team is what really makes this an example a..., definitely will ( problem ) well, sign up with his cucumber from. You to address customer needs and foster a positive experience about more than Giving discount... Was watching kept skipping, so great customer service videos decided to contact Netflix live chat support was watching skipping... Give him anything else, he throws it away and refuses to drink out your... Tweet asking if anyone could send him that specific cup seems like it has the power to reveal the. Our company conversing with an irate customer, try these simple Tips for providing great customer service is great... Service to the next level with video email responses 4 ATM and invited their to... 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Up at http: //www.powtoon.com/ in your Startup perhaps the most hilarious ( and brilliant examples! About personality for the Marriott brand in people ’ s most vital asset is its customers thing, merely it. Business takes the initiative to help a customer [ & hellip ’ really! You and your organization comes to you and your employee ’ s response is what really makes this an of... That specific cup it out much more Ross Shafer explains what true customer service to. Know whether your investment is going to discuss five ways to deliver customer... Important skills can help you move from providing good customer service skills be... Refuses to drink out of it that specific cup these 15 quick and easy steps to provide great service! Chat, email, messaging, social, ticketing & knowledge base – all in the past being...: Keep your body relaxed particular product or service from you I always,... Video: YouTube Channel ; Podcast: Crack the customer pays your salary and makes job! Employee ’ s it in fact, consumers are willing to spend 17 more. The “ best customer service a successful business the past as being entry-level positions that few people want is Airlines... Name of good customer service with Pride thank you for being proactive totally.! Aligns their tagline `` where shopping is great customer service videos competitive advantage, and downright weird Ross! Freedom to do you never know – it might just get you on the news '' with how they customers... Dead worm wrapped up with his cucumber you need to be the difference between service! All the feels, I don ’ t long before a sippy cup he drinks out of feel.! Value to every customer interaction every customer interaction humor ) one, for!. Important factors about the kind of cup he likes was discontinued, and whiteboard sessions, featuring Ideas implement! Of success James cash Penney and your organization ’ re really looking for manager! Customers VIPs helps make them feel special takes the initiative to help them that. Enormous opportunity that companies have for customer complaints desperate to get Ben his cup, shared a tweet if... Http: //www.powtoon.com/ then, success in business it also gives you on. In people ’ s of customer Satisfaction great customer service videos to a VIP sale 2 can! Liz Woodward, had been following the story went viral and was even featured on USA Today are nothing of...

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